Department of Civil Aviation (DCA) Back to Case Studies

The Client

Department of Civil Aviation (DCA), the Regulator and Authority of Civil Aviation of Republic of Cyprus, being responsible for the Aviation Security at the airports of Cyprus;

The Challenge

DCA needed to comply with the EU Regulation for the training of the airports screeners by purchasing and providing a computer based training (CBT) software system.

Why ICTS Cyprus?

DCA chose ICTS Cyprus to provide the system, after an international tender. In cooperation with its Group affiliate company ICTS Europe Systems Limited from UK, ICTS Cyprus supplied, installed, tested and delivered its EAGLE CBT platform system and all necessary hardware in 2011 and since then keeps providing the CBT software solution to DCA for the training of the airport screeners on a monthly base. The solution of ICTS Cyprus was singled out and won due to its state of the art technology, long experience worldwide training over 11.000 screeners and its overall superiority in delivering outstanding training experience.

The Solution

A state of the art computer based training platform for the aviation security industry. With a wide range of courses, ranging from x-ray screening to customer service training, Eagle is designed to meet the stringent training requirements of the industry, thus helping aviation companies to increase staff effectiveness and reduce training costs.

What did we do?

A total of 10 EAGLE CBT software platforms (6 PC stations at Larnaca airport and 4 PC Stations at Pafos airport) were installed; ICTS Help Desk on 24/7 base is available while annually ICTS Cyprus upgrades the system with new features and modules.

The Outcome

Results have been remarkable with training capabilities been greatly upgraded, aviation security trainings being absolutely compliant with EU regulations and DCA been greatly satisfied with the solution.