Airline Customer Care

ICTS Deutschland, in partnership with a growing number of airlines, acts as the airline's representative in the provision of services to passengers. We work with international scheduled airlines, as well as with low-cost carriers and charter airlines.

We offer an array of services tailored to the needs of passengers. Our services can be selected and combined to create a package specific to the needs of the client airline.

Our services include but are not limited to the following:

  • Meet and Assist: ideal for passengers requesting to be escorted swiftly through the airport. We ensure that the passenger is accompanied through airport procedures, fast-tracked where possible and escorted to the plane.

  • Ticket desk operations: Our staff are familiar with reservation systems and can operate a ticket desk, providing support to airlines and tour Operators.