On 18 July 2016 Bristol Airport welcomed the first passengers to its new state-of-the-art West Terminal, part of a £24 million development project which sees an expanded security search and arrivals area. ICTS provides security services to the Airport and has been greatly involved in the design and planning of the terminal, working on steering groups and committees. These have focussed on defining the optimal balance of 21st century technology and human resource which will further revolutionise the customer experience at Bristol Airport.
“Bristol Airport is in a state of rapid growth and change and we are delighted to support the Airport with this significant expansion programme and look forward to welcoming passengers this summer in the stylish and highly functional new terminal.
The ICTS security teams work at the very heart of the Airport and after months of designing and planning, it is exciting and rewarding to see the Terminal used by passengers. I would like to thank my team who have done a fantastic job with adapting to the area and are really going above and beyond in their dedication” said Sarah Pritchard, ICTS Station Manager at Bristol Airport.
ICTS’ partnership with Bristol Airport began in 2007, providing ad-hoc staff to assist in Central Search operations. In 2009, ICTS was contracted to provide all security and customer service roles and at the start of 2016 was re-awarded the contract for the provision of security services for a further 3 years.