United Airlines at Manchester Airport has won the airline’s 2019 Caring Challenge Champion Award for the Atlantic region. The Award celebrates significant year-on-year improvements in passenger customer satisfaction scores.
The delivery of quality customer service is at the core of ICTS’ operating ethos and our teams participate in on-going rigorous training. As United Airlines’ security partners, the ICTS team at Manchester play a significant role in shaping passenger feedback.
Andrew Topping, United Airlines Manchester Airport Operations - said, “I am exceptionally proud of each and every team member who helped UA MAN achieve the Caring Champion Award for the Atlantic. It’s a fantastic way to end 2019!”
Team ICTS was delighted to join United in celebrating receipt of the Award on 4 December 2019.