Terminal Services

In the field of Terminal and Passenger Services, ICTS Europe represents its clients to the public, as passengers perceive ICTS Europe staff as employees of the airport or airline. Recognizing that security operations must be integrated into the overall activity, ICTS Europe optimizes the integration between Customer Service and Security – both performed at the highest level.

Our Terminal and Passenger Service include:

 

Gate Taxi Service

 

Security services, freight & passenger service support at the Channel Tunnel UK terminal

 

Executive lounge and check-in agents

 

Customer service agents and concierges

 

Mobile passenger services

 

Welcome & reception services

 

Call center

 

Wheelchair service

 

Valet parking

 

Lost & Found

 

Cart Management