The delivery of passenger security services requires a delicate balance of strict enforcement and quality customer service. Although not an easy task, the ability to deliver efficient and effective services within a customer-friendly environment is of paramount importance.
Our airline clients’ goals to deliver an excellent, customer-focused security service are met by the successful recruitment of professional staff, supported by established training programs that include on-the-job customer service training. Client/customer surveys are also used to monitor service levels.
We understand that every passenger is important, and as a reflection of our company’s spirit we are committed to providing each and every passenger with the highest levels of customer service.
A key process in the delivery of high-quality services and customer satisfaction includes our Quality Management Systems; ICTS has been in compliance with ISO 9001:2000 quality assurance standards for over ten years.