Airline Customer Care

ICTS Europe, in partnership with a growing number of airlines, acts as the airline's representative in the provision of services to passengers. We work with international scheduled airlines, as well as with low-cost carriers and charter airlines.

We offer an array of services tailored to the needs of passengers, including VIPs and persons of reduced mobility (PRM). Our services can be selected and put together to create a package specific to the needs of the client airline.

Our services include but are not limited to the following:

  • Meet and Greet: ideal for passengers requesting to be escorted through the airport swiftly. We ensure that the passenger is accompanied through airport procedures, fast-tracked where possible and escorted to the plane.
  • Persons with Reduced Mobility (PRM): ICTS Europe’s highly trained staff ensure that passengers experience a smooth journey. This service also covers unaccompanied minors, expectant mothers, and medical case passengers.
  • Ticket desk operations: Our staff are familiar with reservation systems and can operate a ticket desk, providing support to airlines and tour operators.