In October 2025, CTSN played a key role in a critical intervention during the handling of a Canadian Airline flight.

A woman and a child did not appear at check-in and were likely already airside from the previous day, having arrived with a different airline. 

During gate operations, a CTSN agent noticed discrepancies in the child’s profile: the passport details did not match the child’s appearance, and the pair had minimal luggage, raising further concern. Sam requested a secondary verification from the Service Delivery Manager of Menzies Aviation, the ground handling provider at Schiphol.

KMAR, the military police responsible for border control and security, was contacted directly. While awaiting KMAR’s arrival, another adult in the gate area exhibited suspicious behaviour and had interacted with the first woman earlier. When KMAR arrived, this second woman attempted to leave the area but was intercepted and questioned by KMAR.

KMAR confirmed that the child did not match the passport identity, identifying a human trafficking case. Both adults were arrested and will be presented to the public prosecutor.

The Service Delivery Manager of Menzies Aviation commended the CTSN agent and the CTSN team for their vigilance, professionalism, and decisive response.

This case highlights the critical importance of alertness, attention to detail, and proactive observation in keeping passengers and the airport community safe. Well done to all CTSN agents involved!