Newsletter - T4
avril 2024
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EUROPE
Message from the EVP – Ronen Remetz
Exciting Growth and Activity Update for U.S. Carriers Clients – Summer 2025
The start of the 2025 season marks a significant period of growth for ICTS Europe, with substantial expansion in our airline operations across our US Carriers’ clients.
Message from the EVP – Ronen Remetz
Exciting Growth and Activity Update for U.S. Carriers Clients – Summer 2025
The start of the 2025 season marks a significant period of growth for ICTS Europe, with substantial expansion in our airline operations across our US Carriers’ clients.
In May, we successfully launched operations at four new stations: Faro, Portugal, and Palermo, Italy for United Airlines; Catania, Italy, for Delta Air Lines; and we welcomed American Airlines back to Edinburgh after a six-year hiatus. This momentum carried into June with the inauguration of a new station in Bilbao, Spain, for United Airlines, as well as the introduction of new support services for United at Nuuk Airport in Greenland.
These efforts complement the launch of several new seasonal routes, along with the reinstatement of more than 85 seasonal flights for U.S. carriers—marking a substantial expansion of our operational footprint and highlighting our ability to swiftly scale in response to client demand.
In parallel with this expansion, we launched the innovative Greenflow process in partnership with Delta Air Lines.
The Greenflow process improves passenger service and security protocols and enhances passenger flow. This revolutionary change will reshape security service delivery across relevant Delta locations, with full deployment expected by beginning of July. This project is a top priority for Delta Air Lines’ leadership, reflecting a substantial joint investment in IT.
“I want to express my sincere gratitude to our teams in Portugal, Italy, Scotland, Spain, and Scandinavia for their outstanding efforts in establishing these new operations. The positive feedback received from our clients and TSA speaks volumes about their hard work and dedication. I also want to recognize all teams at our 70+ operational locations for their seamless ramp-up to meet increased demand.
Special thanks go to ICTS Europe Systems and the PQCT Department for rising to the challenges of both the APM-Flex 2.0 implementation and the large-scale Greenflow project, the latter of which has been recognized and greatly appreciated by senior leadership at Delta Air Lines.
Air Canada, and our other airline clients also either resumed or introduced new flights to their summer schedules of which some you can read about in this newsletter.
This is shaping up to be our busiest summer yet. Thank you for your continued hard work and commitment”, said Ronen Remetz, EVP, ICTS Europe.
EUROPE
ICTS Europe welcomes Air Canada to Porto, Prague, and Naples
As part of its expanded 2025 transatlantic schedule, Air Canada has launched new routes from Montreal to Porto, Portugal, and Naples, Italy.
As part of its expanded 2025 transatlantic schedule, Air Canada has launched new routes from Montreal to Porto, Portugal, and Naples, Italy. ICTS was awarded the contract to provide security services for these flights, which commenced on June 5 and June 7, respectively.
Andre Flora, Operations Manager of ICTS Portugal, welcomed the expansion of Air Canada’s presence in Porto: “We have been working with Air Canada since 2014 and are proud to support their growing network in Portugal. This second transatlantic route to Porto is an exciting development for the region and for our team, who continue to deliver high-quality service and security standards. We look forward to a successful summer season and to strengthening our long-standing partnership with Air Canada.”
Monica Salomoni, Operations Manager at ICTS Italia, added: “These are truly exciting weeks, with so many new openings taking place, including this new Air Canada route to Montreal. Our teams are working hard, bringing their usual professionalism and dedication to every new challenge. We’re proud of what we’re building together every day!”
In addition, Air Canada resumed its seasonal service from Prague Airport to Toronto on June 7.
“I'm pleased to share that Air Canada successfully launched its inaugural flight from Prague on June 7. The start-up was smooth and well-executed, marking a strong beginning to our renewed collaboration with Air Canada. We’re especially happy to welcome this client back after our last cooperation in 2019, and we’re confident this partnership will bring great results moving forward,” said Erik Just, General Manager of ICTS Czech.
Air Canada has also relaunched seasonal service between London Heathrow and Ottawa—a route last operated five years ago—and introduced a new seasonal connection between Edinburgh and Montreal. Additionally, the airline has increased frequencies to Rome and Athens, boosted capacity on the Stockholm Arlanda–Toronto route, and upgraded its Madrid–Toronto service to a daily frequency.
Furthermore, seasonal flights to Nice, Venice, and Manchester have returned. Altogether, these changes represent more than 2,000 additional flights on top of Air Canada's regular year-round operations.
ICTS is proud to support Air Canada across its newly launched and expanded routes and wishes the airline a smooth and successful summer season.
ICTS Europe welcomes Air Canada to Porto, Prague, and Naples
CYPRUS
Hermes Airports awards tender to ICTS in Cyprus
We are delighted to announce a significant achievement for ICTS in Cyprus!
Hermes Airports awards tender to ICTS in Cyprus
We are delighted to announce a significant achievement for ICTS in Cyprus!
ICTS has won the BorderXpress (BX) tender, taking on customer service operations (BorderXpress and Airport Information Desk) at Larnaca and Paphos International Airports. This collaboration marks an extension of our contract, following seven successful years of service in this area. It reaffirms the trust placed in us and underscores our continued commitment to service excellence. This success is a tangible recognition of ICTS’s quality, consistency, and customer-centric philosophy.
As Mr. P. Fistedis, Managing Director for Spain, Cyprus Med & SE Europe, stated: “The trust shown to us by Hermes Airports is a great honour and a strong confirmation of our ongoing commitment to providing travellers with a high-level service experience. We are proud of our team and look forward to continuing this journey with energy and determination.
Being awarded this project further strengthens our strategic presence in Cyprus and gives us the opportunity to deliver innovative, efficient, and people-focused services at two of the country’s most important airports.
Service quality remains our guiding principle, and we are fully committed to meeting – and exceeding – the expectations of both Hermes Airports and the travelling public.”
We sincerely thank Hermes Airports for their trust, as well as the entire ICTS team, whose professionalism and passion made this achievement possible.
AVIATION SECURITY
ACTS marks major growth in Catering and Airport Security Services
ACTS – Aviation Security has introduced new catering security services at several airports across the United States.
ACTS marks major growth in Catering and Airport Security Services
ACTS – Aviation Security has introduced new catering security services at several airports across the United States.
In May 2025, the company began working with three major international airlines as part of its ongoing commitment to safety and reliable service in the aviation industry. Among the new services are:
Aer Lingus at Indianapolis International Airport (IND), starting May 3, 2025
KLM Royal Dutch Airlines at San Diego International Airport (SAN), starting May 8, 2025
Air France at Orlando International Airport (MCO), starting May 9, 2025
This growth continued in June with the addition of three more clients: Austrian Airlines at Chicago O’Hare International Airport (ORD), Avianca at Dallas/Fort Worth (DFW), Houston (IAH), and Las Vegas (LAS), and Edelweiss at Seattle-Tacoma International Airport (SEA).
“These partnerships strengthen ACTS’ position as a leading provider of catering security services within the aviation industry,” said Sam Juchtman, President and Chief Security Officer of ACTS Airport Services. “We’re proud to support our airline partners while enhancing the safety of in-flight catering.”
All catering deliveries undergo thorough screening procedures that comply with TSA and international security standards. ACTS continues to grow as a trusted partner for comprehensive security solutions across the aviation industry.
In addition to catering security, ACTS experienced a major growth since launching our traffic operation at Charlotte Douglas International Airport in January 2022 with approximately 35 employees, our presence has grown significantly. In June 2023, we expanded our role by taking over the airport’s security contract, initially staffing 37 security team members.
Today, we have grown to over 45 employees on the traffic side and 75 on the security side, reflecting our commitment to operational excellence and reliability.
The airport authority has expressed strong satisfaction with our team’s professionalism and performance, underscoring the success of our partnership and the impact of our dedicated personnel.
UK & IRELAND
ICTS supports JetBlue’s expansion to Edinburgh and Madrid
In May, JetBlue launched two new daily seasonal routes from Boston Logan International Airport to Edinburgh and Madrid.
ICTS supports JetBlue’s expansion to Edinburgh and Madrid
In May, JetBlue launched two new daily seasonal routes from Boston Logan International Airport to Edinburgh and Madrid. ICTS is honoured to support the airline’s continued growth by providing comprehensive security services at both airports.
“JetBlue’s decision to add Edinburgh to its growing transatlantic network is very exciting,” said Kelly Reid, ICTS Station Manager at Edinburgh Airport. “We already provide services to JetBlue for their seasonal flights to New York JFK, and we are very excited to now support the airline with their new route from Boston. It’s a privilege to be part of their continued expansion in Europe.”
For ICTS Spain, this partnership is particularly significant, as it marks the first time the company is working with JetBlue. With the arrival of the inaugural Boston–Madrid flight, ICTS Spain extends a warm welcome to the airline.
“We are delighted to welcome JetBlue to Madrid and to be part of this exciting new venture,” said Leticia O’Neale Argudo, ICTS Station Manager at Madrid Airport. “Our experienced team is proud to contribute to safe and seamless transatlantic travel for JetBlue’s passengers. We look forward to a strong partnership and a successful operation in Madrid.”
ICTS also provides security services to JetBlue for its year-round operations from London Heathrow and Paris-CDG, as well as seasonal services from Dublin and London Gatwick to Boston—the latter of which also launched successfully in May.
ICTS welcomes WestJet’s expanded seasonal services for summer 2025
ICTS is proud to support WestJet’s growing summer operations across Europe in 2025, including several new and returning seasonal routes.
ICTS welcomes WestJet’s expanded seasonal services for summer 2025
ICTS is proud to support WestJet’s growing summer operations across Europe in 2025, including several new and returning seasonal routes.
A key addition this year is the launch of non-stop service between Halifax and Amsterdam. The inaugural flight departed from Schiphol Airport on May 30 and will operate six times weekly. In Amsterdam, ICTS Europe's Dutch subsidiary, CTSN, is providing travel document verification services with a dedicated and enthusiastic team specially trained for this operation.
Beginning June 30, ICTS Spain began supporting WestJet’s new non-stop service between Barcelona and Halifax, operating four times per week. This builds on the existing Calgary–Barcelona connection, which launched earlier this spring.
ICTS teams will also be on hand to support the seasonal return of WestJet flights from Dublin, Edinburgh, and London, ensuring safe and secure travel for passengers across the airline’s expanding European network.
HELLAS
ICTS Hellas: strengthening security services
As 2025 unfolds, ICTS Hellas proudly celebrates a year marked by growth, trust, and recognition.
ICTS Hellas: strengthening security services
As 2025 unfolds, ICTS Hellas proudly celebrates a year marked by growth, trust, and recognition. From expanding aviation security partnerships at major Greek airports to receiving a prestigious award for excellence in internal communications (please see award section), the first half of the year highlights our strong commitment to performance, safety, and people-first values.
In the aviation sector, ICTS Hellas has strengthened its position through the renewal and expansion of agreements with a broad network of international airlines operating at Athens, Heraklion, and Rhodes airports. Long-term partnerships with carriers such as Wizz, Bluebird, and Cyprus Airways reflect continued trust placed in our seasonal and year-round security services. Meanwhile, airlines including Universal, Jetset, and Arkia rely on ICTS Hellas for dependable ad hoc support. Each partnership is backed by a tailored set of services—from passenger screening and gate operations to aircraft guarding and document verification—ensuring every operation meets the highest standards of safety and care.
Our services extend beyond the airport environment. New and renewed contracts in the maritime and industrial sectors—including with the Mykonos and Kos Municipal Port Funds, the Hellenic Wool Industry, Hellenic Defence Systems, and the School of Fine Arts—demonstrates ICTS Hellas’ growing role in securing critical infrastructure across Greece. These partnerships reflect the trust our clients place in our professionalism, responsiveness, and commitment to quality.
ESPANIA
ICTS Spain signs new contract with Azul Airlines
ICTS Spain is proud to announce a new partnership with Azul Brazilian Airlines, marking the launch of direct flights between Madrid, Spain, and São Paulo, Brazil.
ICTS Spain signs new contract with Azul Airlines
ICTS Spain is proud to announce a new partnership with Azul Brazilian Airlines, marking the launch of direct flights between Madrid, Spain, and São Paulo, Brazil. ICTS Spain is responsible for providing a range of security services for this new operation, which commenced successfully on 10 June.
“We extend a warm welcome to Azul Airlines. It is the first Brazilian airline we are partnering with at Madrid Airport and a valued addition to our growing client base,” said Leticia O’Neale Argudo, ICTS Station Manager at Madrid Airport.
PORTUGAL
ICTS Portugal secures new TAP Air Flight
ICTS Portugal welcomed the inauguration of a new TAP Air flight at Terceira Lajes Airport.
ICTS Portugal secures new TAP Air Flight
ICTS Portugal welcomed the inauguration of a new TAP Air flight at Terceira Lajes Airport. TAP Air, the flag carrier of Portugal, selected ICTS Portugal to provide comprehensive security services for its direct flight to San Francisco Airport, USA.
ICTS Portugal congratulates TAP on the inauguration of this new flight and wishes them success with this new route.
FRANCE
ICTS France supports Delta Air Lines and United Airlines with ad-hoc flights for Cannes Event
ICTS France was pleased to provide security services at Nice Airport for special Delta Air Lines and United Airlines flights.
ICTS France supports Delta Air Lines and United Airlines with ad-hoc flights for Cannes Event
ICTS France was pleased to provide security services at Nice Airport for special Delta Air Lines and United Airlines flights. These ad-hoc flights were arranged to support the Cannes International Festival of Creativity, a major annual event held in Cannes, France.
This prestigious festival celebrates creativity, innovation, and effectiveness in the global advertising, marketing, and communications industries, bringing together professionals from around the world to showcase outstanding work and exchange ideas.
“We were pleased to support both airlines with these special flights and are proud to have been part of such a high-profile event,” said Saida Bellatig, Responsable Aviation Nice at ICTS France. “We’re always happy when valued partners like Delta and United reach out to us, and we look forward to future opportunities to collaborate on similar events.”
ITALIA
ICTS Italia secures flights of World Leaders attending the Holy Father's Funeral in Rome
ICTS Italia is proud to have played a critical role in securing the aircraft transporting world leaders to Rome for the funeral of the Holy Father on April 26.
ICTS Italia secures flights of World Leaders attending the Holy Father's Funeral in Rome
ICTS Italia is proud to have played a critical role in securing the aircraft transporting world leaders to Rome for the funeral of the Holy Father on April 26.
“I am extremely proud of the ICTS team at Rome Fiumicino Airport, who once again demonstrated exceptional performance. Thanks to flawless organization and tireless dedication, the team ensured a smooth and secure operation under extraordinary circumstances.
As always, ICTS stands ready to deliver—no matter the challenge,” said Monica Salomoni, Operations Manager, ICTS Italia.
CYPRUS
ICTS Cyprus supports Hermes Airports' expansion project
The foundation stone for the Phase II Development Works at Cyprus Airports was officially laid by the President of the Republic of Cyprus.
ICTS Cyprus supports Hermes Airports' expansion project
The foundation stone for the Phase II Development Works at Cyprus Airports was officially laid by the President of the Republic of Cyprus, Nikos Christodoulides, marking a significant milestone in the country’s aviation sector. This ambitious project ushers in a new era for Larnaka and Pafos Airports, expanding capacity, modernizing infrastructure, and greatly enhancing the passenger experience.
ICTS Cyprus proudly supports Hermes Airports in this critical development phase, contributing to the shared vision of safe, seamless, and future-ready airport operations.
As Mr. Fistedis, CEO of ICTS Cyprus, stated: “We are truly proud to stand alongside Hermes Airports in this important new chapter for Cyprus’s airports. Security and passenger service are our top priorities and continue to evolve in parallel with infrastructure developments to meet the growing demands of the country’s connectivity and tourism. We actively support the vision for modern, safe, and welcoming airports.”
CYPRUS
Gratitude for the ICTS in Cyprus Team at Limassol Port
As the 2025 cruising season is well underway, ICTS in Cyprus has once again demonstrated its vital role at DP World Limassol, the main cruise port of Cyprus.
Gratitude for the ICTS in Cyprus Team at Limassol Port
As the 2025 cruising season is well underway, ICTS in Cyprus has once again demonstrated its vital role at DP World Limassol, the main cruise port of Cyprus.
On Monday, May 2nd, an impressive 6,342 cruise passengers and crew members passed through the Limassol Cruise Terminal, operated by DP World. The ICTS team was at the forefront, ensuring a smooth, secure, and professional experience for all.
In recognition of the team's exceptional performance during this high-traffic day, ICTS offered a small treat to staff as a gesture of appreciation. “Our people are the core of our success,” said Panagiotis Fistedis, CEO of ICTS in Cyprus. “Their professionalism, dedication, and impeccable service are what make the difference—every day.”
Further praise followed on June 20, when the Head of Security at DP World commended the ICTS team for their exemplary work; “I would like to extend my sincere thanks to the entire security team at the passenger terminal for their excellent performance during yesterday’s operation of the Crowns Iris vessel. Despite the high pressure, the team responded with professionalism throughout the process. The detection of many prohibited items was a great demonstration of vigilance and adherence to security protocols. Please convey my appreciation to everyone involved.”
ICTS has been providing security services at Limassol Port since 2017, including guarding and comprehensive cruise passenger screening. Their continued presence and dedication have contributed significantly to the port’s growing reputation as a leading hub in the Eastern Mediterranean.
CTSN helped provide security services at NATO Location at Schiphol
On 24 and 25 June 2025, the Netherlands hosted the NATO Summit at the World Forum in The Hague.
CTSN helped provide security services at NATO Location at Schiphol
On 24 and 25 June 2025, the Netherlands hosted the NATO Summit at the World Forum in The Hague.
To support this important event, CTSN was asked—along with other security companies at Schiphol—to help with security services at a special area at the airport, created specifically for the NATO Summit.
At this location, delegations from various countries were screened, as well as the flight crews. CTSN staff also guided several delegation members to the correct areas inside the terminal. From there, the delegations boarded their flights.
All operations ran smoothly and without any incidents, thanks to the professionalism and teamwork of everyone involved.
CESG ensures tournament safety for the second year running
For the second consecutive year, CESG was proud to play a key role in securing one of tennis’s most prestigious international events in Paris.
CESG ensures tournament safety for the second year running
For the second consecutive year, CESG was proud to play a key role in securing one of tennis’s most prestigious international events in Paris. Over 100 CESG agents were deployed across the venue throughout the tournament, working diligently to ensure the safety and security of players, staff, and spectators.
This large-scale mobilization highlights CESG’s continued commitment to excellence in event security, especially in high-profile, international settings. From crowd management to access control, CESG teams worked hand-in-hand with tournament organizers and public authorities to deliver a safe and smooth experience for all.
CESG expands in key sectors with new contracts
CESG has reinforced its footprint across strategic industries with the recent acquisition of several new contracts in both the service and luxury sectors.
CESG expands in key sectors with new contracts
CESG has reinforced its footprint across strategic industries with the recent acquisition of several new contracts in both the service and luxury sectors. This development aligns with the company’s long-term strategy to diversify its client portfolio.
In the service sector, CESG’s new partnerships span a wide array of industries, including a museum, an investment bank, and a company specializing in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. The company will deliver a comprehensive suite of services such as fire safety, security patrols, access control, and X-ray screening of hand luggage.
Meanwhile, in the luxury sector, CESG has secured contracts with a niche luxury eyewear label and one of France’s most historic trunk makers. The company also began providing security services to three new retail locations of a renowned Spanish luxury fashion house known for its leather goods, apparel, perfumes, and accessories. Luxury remains a cornerstone of CESG’s identity, tracing back to the company’s founding 26 years ago with a focus on serving high-end clients.
These recent wins represent a significant milestone in CESG’s strategy to expand its operations across diverse, high-value markets, reaffirming its commitment to excellence and client-focused service delivery.
RSE
Eagle7 3D becomes the first fully certified 3D X-Ray training tool in the Netherlands
CTSN is proud to share that Eagle7 3D, the advanced training platform from our sister company e-Lectio, is now officially certified by Dutch authorities.
Eagle7 3D becomes the first fully certified 3D X-Ray training tool in the Netherlands
CTSN is proud to share that Eagle7 3D, the advanced training platform from our sister company e-Lectio, is now officially certified by Dutch authorities.
This marks a major step forward in X-ray training technology.
Eagle7 3D is the only web-based 3D training tool in the world that uses actual images, making it more flexible and accessible than ever, while offering an unmatched level of realism.
In addition to realistic simulations, Eagle7 3D offers powerful tools for trainers: customizable exercises, detailed reporting, and the unique CADET module, which helps assess key skills like color recognition and spatial awareness for future screeners.
We’re excited to bring Eagle7 3D into our training programs and help raise the bar for screening quality and security.
RSE
CYPRUS
ICTS Cyprus Supports Charity and Clean-Up Efforts
This spring, ICTS Cyprus embraced the spirit of giving and community service through three heartfelt initiatives that reflect our core values of compassion, responsibility, and sustainability.
ICTS Cyprus Supports Charity and Clean-Up Efforts
This spring, ICTS Cyprus embraced the spirit of giving and community service through three heartfelt initiatives that reflect our core values of compassion, responsibility, and sustainability.
As part of our ongoing support for the Margarita Liasidou Foundation in Paphos, ICTS Cyprus purchased a selection of beautifully handmade Easter candles, crafted by the Foundation’s children with special needs. We extend our heartfelt thanks to the Margarita Liasidou Foundation for their inspiring dedication and the joy they bring to so many lives.
In parallel, our Green Team proudly carried out a beach clean-up at Pervolia Beach in Larnaca. With the kind support of the Pervolia Community and the Municipality of Dromolaxia-Meneou, the team collected litter and helped preserve the natural beauty of our coastline — a meaningful step toward a cleaner, greener future.
Most recently, ICTS personnel participated in a blood donation drive organized by Swissport at Larnaca Airport in honor of World Blood Donor Day on June 14. The event served as a powerful reminder that giving a little of yourself can help give life to someone else.
FRANCE
ICTS France runs for good causes
ICTS France proudly took part in two meaningful sporting events this season, demonstrating its ongoing commitment to social responsibility and community engagement.
ICTS France runs for good causes
ICTS France proudly took part in two meaningful sporting events this season, demonstrating its ongoing commitment to social responsibility and community engagement.
In Lyon, ICTS France joined forces with the Courir Pour Elles (Run for Women) Foundation, a non-profit organization that supports women affected by cancer by offering specially adapted physical activity programs and raising awareness about the crucial role exercise plays in fighting the disease. ICTS France’s participation helps further the foundation’s mission of hope, resilience, and recovery.
Additionally, ICTS France employees took part in the Special Olympics France race held in Paris, supporting inclusion for individuals with intellectual disabilities. This non-profit organization creates sporting opportunities open to all, aiming to transform perceptions and foster greater inclusion.
Congratulations to all ICTS France employees who traded their uniforms for running kits and demonstrated outstanding team spirit and solidarity in support of these impactful causes!
GERMANY
CSR at ICTS Germany: Team Spirit Meets Responsibility
Whether on the playing field or in the workplace – team spirit is a core value at ICTS Germany.
CSR at ICTS Germany: Team Spirit Meets Responsibility
Whether on the playing field or in the workplace – team spirit is a core value at ICTS Germany.
By sponsoring the handball club SV63 Brandenburg-West e.V., the company demonstrates a strong commitment to regional engagement and the development of young athletes.
At the same time, vocational training at ICTS Germany is thriving. Currently, eleven apprentices are in training, with several achieving notable success. Some trainees received scholarships and are attending three-week language courses in France or Dublin.
“As a subsidiary of ICTS Europe, we place special emphasis on foreign language development,” says Jutta Mueller, HR Director at ICTS Germany. “In January 2025, three of our young talents successfully completed their training and now strengthen our team. CSR with impact – both in the region and for the future.”
Systèmes ICTS Europe
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PQCT
PQCT Q2 2025 Activity Report
This report presents a detailed overview of the Product Quality Control and Training (PQCT) department’s activities during Q2 2025.
Rapport d'activité PQCT pour le deuxième trimestre 2025
CONTRIBUTIONS ET SOUTIEN PROFESSIONNELS
Amélioration ciblée de la sécurité des services de restauration (TECS)
La campagne TECS continue de promouvoir les meilleures pratiques, la collaboration des parties prenantes et les outils technologiques pour mettre en œuvre des solutions de sécurité innovantes dans le secteur de la restauration.
Au cours du deuxième trimestre, des inspections ciblées de la sécurité des services de restauration ont été menées dans les aéroports de Francfort, d'Amsterdam et de Bruxelles. PQCT a également apporté un soutien spécialisé à CTSN, filiale néerlandaise d'ICTS, pour un programme visant à améliorer et à renforcer les processus de sécurité des services de restauration.
INITIATIVES DE CONTINUITÉ DES ACTIVITÉS
Le deuxième trimestre a été marqué par le lancement d'une campagne visant à améliorer la préparation du groupe ICTS Europe face aux imprévus et à assurer la continuité de ses activités.
Cette initiative globale comprend des évaluations détaillées des risques et l'élaboration de mesures d'atténuation appropriées pour faire face aux perturbations opérationnelles potentielles sur l'ensemble du réseau.
LE PROJET GREENFLOW : TRANSFORMER LE PRÉ-DÉPISTAGE DES PASSAGERS
Au deuxième trimestre 2025, ICTS a lancé Greenflow, un projet d'envergure qui a profondément transformé le processus de présélection des passagers de Delta Airlines en Europe. Cette initiative a été menée par Ronen Remetz, vice-président exécutif, avec le soutien essentiel d'ICTS Systems et du département Contrôle qualité et formation des produits (PQCT), en étroite collaboration avec différentes entités de Delta afin d'en garantir une mise en œuvre optimale.
Le projet Greenflow a permis d'améliorer considérablement l'expérience des passagers, notamment en réduisant significativement les temps d'attente dans les aéroports, en renforçant les capacités de ciblage des risques, en accélérant les itinéraires et l'embarquement des passagers, en améliorant l'efficacité de la sécurité et en offrant une expérience globale améliorée aux passagers.
Ces améliorations représentent un progrès majeur dans les services de sûreté aérienne, tout en préservant l'engagement d'ICTS envers un service client exceptionnel.
PROJETS DE SÉCURITÉ SPÉCIALISÉS
Salon GEM Geneva Diamonds : Coordination des services informatiques et des opérations de cybersécurité sur site pour cet événement de grande valeur, avec la contribution d'Innovisec, les spécialistes de la cybersécurité d'ICTS.
Contrat avec la Fondation STARKNET : Un accord important a été signé avec la Fondation Starknet concernant la préparation et la mise en œuvre d’un programme spécialisé d’audit et de formation axé sur la prévention des enlèvements et des attaques contre rançon, dont la mise en œuvre est prévue au troisième trimestre 2025.
Ces initiatives de formation diversifiées et ces contributions professionnelles témoignent de l'engagement de PQCT à maintenir les normes les plus élevées en matière d'expertise en sécurité, tout en s'adaptant à l'évolution des menaces et des exigences opérationnelles sur l'ensemble du réseau ICTS.
CADRE D'AMÉLIORATION CONTINUE
L'approche d'ICTS Europe en matière de gestion de la qualité privilégie l'amélioration continue de toutes ses opérations. Ce cadre inclut des cycles d'évaluation réguliers, l'analyse des indicateurs de performance et l'intégration des retours d'information des clients et autres parties prenantes. Les activités du département garantissent qu'ICTS Europe fait évoluer en permanence ses pratiques afin de répondre aux nouveaux enjeux de sécurité et aux exigences opérationnelles.
Grâce à ces initiatives de gestion de la qualité, à ces activités de certification et à ces bulletins de conformité, PQCT démontre l'engagement indéfectible d'ICTS à maintenir les normes les plus élevées en matière de prestation de services de sécurité, tout en s'adaptant à l'évolution du paysage des menaces et de l'environnement opérationnel de la sécurité aérienne internationale.
GESTION DE LA QUALITÉ, CERTIFICATIONS ET CONFORMITÉ
Un système de gestion de la qualité rigoureux est essentiel pour garantir que les opérations d'ICTS respectent, voire dépassent, les normes internationales. Au cours du deuxième trimestre 2025, le département a mené plusieurs activités de certification, audits et initiatives de conformité critiques afin de réaffirmer l'engagement de l'organisation envers l'excellence.
Certifications et audits ISO
L’engagement de PQCT envers la gestion de la qualité s’est manifesté par plusieurs activités clés au cours de cette période :
Assistance à la gestion de la qualité ISO 9001 : ICTS Deutschland a bénéficié d’un soutien et de conseils complets en vue de son audit ISO 9001 réalisé par SII, l’organisme de certification d’ICTS Europe.
Audit qualité de niveau 2 : Un audit qualité détaillé de niveau 2 a été mené en avril auprès des services de sécurité de l’Agence spatiale européenne (ESA) gérés par ICTS en Espagne (ESAC). Cet audit a évalué la conformité aux exigences qualité de l’ESA et d’ICTS.
Audit qualité de niveau 1 : En juin, PQCT a réalisé un audit pour le compte du département qualité d'ICTS France dans un centre de données COLT près de Paris, afin de garantir le respect des protocoles de sécurité et de qualité établis.
Des milliers de
Passagers chaque jour
Benefitting from the improved experience
Plus de 20
Stations ICTS
Partout en Europe où Greenflow a été mis en œuvre
Plus de 60
Vols quotidiens Delta
Affecté par le nouveau système
QUALITY MONITORING AND CONTINUOUS IMPROVEMENT
To ensure consistent quality and identify opportunities for improvement, the PQCT team closely monitors the Greenflow process through rigorous daily reporting mechanisms, comprehensive data analysis, and targeted on-site visits.
These visits have already been conducted at several major European hubs. The feedback gathered from Delta Airlines, passengers, and ICTS staff has been overwhelmingly positive, with particular appreciation for the modernization and innovation the project has brought to the pre-screening process.
Alongside the Greenflow implementation, June 2025 brought increased security alerts across the aviation sector. In line with historical trends, this period presented elevated risks to airline and airport operations due to terrorist threats, civil unrest, and violence, particularly in popular tourist destinations during the peak summer travel season. The PQCT responded by intensifying efforts to ensure strict compliance with established procedures and best practices, emphasizing heightened security vigilance and prompt reporting of suspicious activities.
PQCT TRAINING INITIATIVES: APRIL - JUNE 2025
During Q2 2025, numerous specialized training events were conducted to enhance skills, update knowledge, and introduce new procedures including the Greenflow methodology. Training activities spanned multiple countries and covered a diverse range of security specializations.
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Formation de superviseur de la sûreté aérienne
Une formation complète de cinq jours pour superviseurs s'est déroulée à Francfort, en Allemagne. Le programme comprenait des présentations de conférenciers invités par visioconférence, des séances d'observation sur site et un exercice pratique d'inspection de restauration. Cette formation a permis aux superviseurs d'acquérir des compétences avancées en gestion de la sécurité et des connaissances opérationnelles.
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Formation continue des formateurs en sécurité aéroportuaire
A specialized workshop was conducted via video conference for senior airside security trainers at London Heathrow Airport.
Participants updated their knowledge of relevant US TSA provisions and training content, enhancing their ability to coach new trainers on the UK team.
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Formation d'intervieweur APM Flex
Une formation d'intervieweur APM a été dispensée en soutien à ICTS Belgium.
La formation comprenait une introduction à la nouvelle méthodologie Greenflow, garantissant une mise en œuvre cohérente sur le lieu de formation.
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Formation spécialisée en sécurité
Des formations spécialisées pour les responsables logistiques d'Amazon ont été organisées à Lille et à Lyon, axées sur « l'éthique et les compétences opérationnelles ».
Par ailleurs, une formation conjointe avec le CESG pour le personnel de vente Rolex à Lyon a porté sur les mesures préventives et les pratiques de sécurité en cas de vol à main armée.
CALENDRIER DE MISE EN ŒUVRE
Le déploiement a débuté le 28 mai 2025 à l'aéroport de Madrid et s'est achevé le 1er juillet avec sa mise en œuvre aux aéroports de Munich et de Catane.
Cette approche progressive a permis un suivi et un ajustement précis des processus pendant la période de déploiement.
CONTRIBUTIONS DE PQCT
Le département PQCT a joué un rôle central dans le succès de Greenflow, en consacrant d'importantes ressources à :
Conception de procédures opérationnelles complètes
Élaboration de supports de formation spécialisés
Animation de nombreuses sessions en ligne avec des formateurs et des responsables
Maintenir un dialogue continu avec Delta, ICTS Systems et les stations locales
Suivi de la qualité de la mise en œuvre par le biais de rapports quotidiens et d'analyses de données
Expositions et commandites
ICTS Europe participates at the Data Centre World
ICTS Europe, in close collaboration with ICTS Germany, made an impressive appearance at Data Centre World 2025 in Frankfurt, held from June 4–5.
ICTS Europe participates at the Data Centre World
ICTS Europe, in close collaboration with ICTS Germany, made an impressive appearance at Data Centre World 2025 in Frankfurt, held from June 4–5. The event offered an ideal platform to present innovative solutions and demonstrate the strength of collaboration within the ICTS family.
A key highlight was the live demonstration of the Viridian platform. Visitors experienced first-hand how the system delivers real-time monitoring, ensures compliance, and enhances operational transparency. These interactive sessions generated significant interest and led to insightful conversations with key industry stakeholders.
The event also marked the official introduction of Andrea Gebbeken, ICTS Europe’s new Vice President for Northern Europe. Her presence was enthusiastically received and underscored the company’s ongoing commitment to strengthening its leadership team and fostering international cooperation.
Overall, Data Centre World 2025 was a resounding success for ICTS Europe. The strong interest in the Viridian platform, promising follow-up opportunities, and unified team effort all contributed to reinforcing the company’s position as a trusted, innovative solutions provider across Europe and beyond.
Des expositions
FRANCE
United Airlines Silver Safety Excellence Award Recognition
United Airlines has achieved Silver Safety Excellence certification at Paris Charles de Gaulle
United Airlines Silver Safety Excellence Award Recognition
United Airlines has achieved Silver Safety Excellence certification at Paris Charles de Gaulle and recognizes ICTS France—its security partner at CDG Airport—as a valued contributor and key service provider in this accomplishment.
United Airlines local management expressed their appreciation for the hard work and dedication that made this achievement possible, extending a heartfelt thank you to the entire team for their continued commitment to safety.
ICTS France Director of Aviation, Pascal Bonnaventure commented: "We are proud to be recognized by United Airlines for our commitment to maintaining the highest safety standards. This award reflects the collective effort and dedication of the entire team at CDG, and we will continue striving for excellence every day."
The United Airlines Silver Safety Excellence Award is part of a program aimed at enhancing aviation safety by reducing injuries and aircraft damage. While all United locations are encouraged to participate, only those meeting strict safety standards are eligible to receive a Silver, Gold, or Platinum award. The Silver award reflects a strong commitment to safety, accountability, and ongoing improvement.
UK & IRELAND
ICTS UK: British Safety Council International Safety Award Merit Winner
ICTS UK is delighted to have won a Merit at the British Safety Council International Safety Awards.
ICTS UK is delighted to have won a Merit at the British Safety Council International Safety Awards. These Awards demonstrate ICTS’ commitment to health, safety, and wellbeing throughout 2024.
ICTS UK is one of 371 organisations to win a Merit in the International Safety Awards 2025. Now in their 67th year, the International Safety Awards recognise and celebrate organisations from around the world which have demonstrated to the satisfaction of the scheme’s independent judges their commitment to preventing workplace injuries and work-related ill health during the previous calendar year.
The awards also acknowledge organisations that have shown commitment to wellbeing and mental health at work. Mike Robinson, Chief Executive of British Safety Council, congratulated ICTS UK on their success in winning an International Safety Award 2025 with a Merit: “Our winners have clearly made substantial and ongoing efforts to protect and improve the health, safety and wellbeing of everyone in their organisations. All the winners, and those who were shortlisted, have gone the extra mile in terms of dedicating additional time, resources and commitment to ensuring their work, teams and workplaces remained healthy and safe during 2024. Our heartfelt congratulations to ICTS UK.
All of those working at ICTS UK should be enormously proud of their achievement.”
Jayne Thorpe-Negbi, Executive Director – HR & Compliance, added, “Winning this prestigious award showcases our dedication to creating a safe and healthy workplace for all across our multiple sites of operation up and down the country.”
ICTS UK: British Safety Council International Safety Award Merit Winner
HELLAS
ICTS Hellas wins Gold for Excellence in Internal Communication and Employee Engagement!
ICTS Hellas has once again demonstrated its strong commitment to internal communication and employee engagement by winning the Gold Award
ICTS Hellas wins Gold for Excellence in Internal Communication and Employee Engagement!
ICTS Hellas has once again demonstrated its strong commitment to internal communication and employee engagement by winning the Gold Award in the category Best Internal Communications & Employee Engagement by Sector – Security & Safety at the Internal Communication & Employee Engagement Awards 2025!
This award highlights our strategic focus on strengthening internal communication and cultivating a robust resilient corporate culture—one that effectively addresses the unique challenges of the security sector.
Our recent move to new headquarters became more than a physical relocation; it was a meaningful opportunity to bring our people closer together. In collaboration with our strategic communications partner AEA Relate, we designed and implemented a best-in-class internal communication campaign, that fosters collaboration, unity, and engagement within our team.
The result was an engaged, informed, and aligned workforce that continues to be the foundation of our success.
HELLAS
Excellence in Safety Recognized by Delta Air Lines
Our commitment to safety was recently highlighted through the recognition of Mr. P. K. and Mr. P. K., who were honoured with Delta Air Lines’ Safety First Winner award.
Excellence in Safety Recognized by Delta Air Lines
Our commitment to safety was recently highlighted through the recognition of Mr. P. K. and Mr. P. K., who were honoured with Delta Air Lines’ Safety First Winner award.
This achievement not only reflects their professionalism and vigilance, but also the culture of accountability and excellence that defines ICTS Hellas nationwide.
With more than 1,800 team members across Greece, ICTS Hellas remains dedicated to its mission: delivering trusted security services while fostering a workplace built on strong values, personal development, and mutual respect.
The milestones reached so far in 2025 are a strong reminder of what’s possible when operational excellence is supported by a true investment in people.
Team spirit shines at the ICTS Grand Tournament 2025!
In early June, ICTS France hosted its annual football tournament—a day dedicated to sport, connection, and good cheer.
Des expositions
FRANCE
Team spirit shines at the ICTS Grand Tournament 2025!
In early June, ICTS France hosted its annual football tournament—a day dedicated to sport, connection, and good cheer.
Team spirit shines at the ICTS Grand Tournament 2025!
What do you get when you mix football, friendly competition, and unstoppable team spirit? The ICTS 2025 Grand Tournament!
In early June, ICTS France hosted its annual football tournament—a day dedicated to sport, connection, and good cheer. Teams from across the region, including our subsidiaries like CESG, came together on the pitch to celebrate unity, energy, and the team spirit that defines ICTS.
From impressive goals to enthusiastic high-fives and determined saves, each match was a true reflection of the camaraderie we value so deeply. A big thank you to all the teams who participated with passion, fairness, and enthusiasm!
And a special congratulations to team Aviation CDG, the proud winners of this year's tournament!
Here’s to team spirit, friendly competition, and many more memorable moments to come.
Des expositions
April 16, 2025, Station Manager MUC/BER, Delta Air Lines; ”Thanks a lot for a successful start of the operation in BER, it was great to see many known and new faces taking care of our assets and customers. We started the season with a perfect safe and on time departure, many more of these days! 😊”
April 29, 2025, the following is a note of appreciation from the United Airlines Team Leader at CDG, thanking the ICTS CDG Team for their smooth handling of a company of NATO officers and their Major General during their return to their base in the United States; “I would like to personally thank the entire ICTS team and Amy for the excellent organization of this morning. The group of officers was treated in a very professional manner. Efficiency was paramount throughout their visit. Thank you”.
May 11, 2025, excerpt from an email from a passenger flying United Airlines out of Berlin Airport: “Boarding agents from Berlin to New York Newark were extraordinarily helpful in helping me recover a laptop left at the first security inspection station. The ladies managing boarding were very professional and helpful in particular kudos to Mr. A. E. K. who was most helpful in locating and recovering the laptop in time… Please express my sincere thanks to the boarding gate staff and especially to Mr. K.”
June 3, 2025, the Regional Airport Services Manager – Europe/Africa/Asia for Norse Atlantic Airways sent the following note to the CDG team following a delayed flight; “Thank you all for your efforts today regarding ATH-CDG-LAX... and I extend a huge thank you to your teams”.
June 4, 2025, the Station Manager at Nice for Delta Air Lines sent the following note following a delayed flight; “With this message, I would like to express my sincere thanks to your entire team for their professionalism and dedication to the company. Thank you for being there by our side in good times and in more challenging times. #YOUROCK”.
June 17, 2025, Station Manager FRA, Delta Air Lines; “Many thanks for everyone’s focus and dedication in making today’s start of Greenflow a success in FRA😊…. Again, many thanks for your support and we look forward to working closely with you in finetuning the process😊”
June 25, 2025, RedCoat CDG, Airport Customer Service, Delta Air Lines (original note in French); “I wanted to take a moment to share some very positive feedback regarding M. S., who recently joined your team. During the customer experience training I led last month, S. showed genuine interest in the topics covered, with active and relevant participation. Since then, at the operation, she has stood out for her dedication, her professional demeanor, and her always cheerful attitude toward customers. For a new recruit, she already seems to have a good grasp of the procedures, which is very encouraging. I simply wanted to highlight these points, which demonstrate a good start and promising commitment.”