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The demand for tighter security impacts the bottom line of airlines and airports across the globe; the need to save time, money and resources has never been more pressing. In response, ICTS Europe expanded its value proposition to also include customer service solutions, thereby helping our airline and airport clients maintain a competitive edge by increasing their operational efficiency and reducing costs.


Keep your reputation intact

Airport Customer Care

The passenger experience is central to the smooth running and reputation of your airport. In keeping with this principle, ICTS Europe invest extensively in specialist training courses that equip staff with the skills to deliver an elevated level of customer care.

We work closely with key airport stakeholders, attentively selecting the most appropriate staff profile, dress code and training packages to match operations. The following are examples of the services we offer at airports worldwide:

  • Landside and Airside Escorting

  • Central Search Greeting

  • Boarding Card Verification

  • Welcome, Reception & Concierge

  • Check-in Agents

  • Executive Lounge

  • Call Centre

  • PRM Services

  • Valet Parking

  • Lost & Found

  • Cart Management

Airline Customer Care

Our ethos of service excellence is key to our long-lasting partnerships with our airline clients, some go back more than 35 years. From regional and charter airlines through to low-cost and flag carriers we offer an array of services including:

Meet and Greet: ideal for passengers requesting to be escorted through the airport swiftly. We ensure that the passenger is accompanied through airport procedures, fast-tracked where possible and escorted to the plane.

Persons with Reduced Mobility (PRM): ICTS Europe’s highly trained staff ensure that passengers experience a smooth journey. This service also covers unaccompanied minors, expectant mothers, and medical case passengers.

Integrated Services: our Integrated Services solution provides the combination of security interviewing and passenger check-in handling. The practice not only streamlines the check-in process, but also reduces staff hours and thus costs to the airline. 

Spanning four decades of service dedication

For over 40 years, ICTS Europe succeeded by deploying driven employees equipped with world-class training, delivering exceptional level of service.

We adapt to excel for our clients and to advance with the ever-changing global landscape. Our team of service champions truly believe in our vision, and it is their drive, commitment and dedication that makes ICTS Europe the preferred partner of many airlines and airports.

Contact Us

Speak to our aviation team to hear more about Customer Services