Welcome Andrea Gebbeken - EVP
Paris, April 7, 2025 – ICTS Europe is pleased to announce the appointment of Andrea Gebbeken as Executive Vice President for Northern Europe and Corporate Airport Strategy.
Welcome Andrea Gebbeken - EVP
Paris, April 7, 2025 – ICTS Europe, a provider of high-end innovative security solutions across aviation, data centers, and highly sensitive infrastructure sites, is pleased to announce the appointment of Andrea Gebbeken as Executive Vice President for Northern Europe and Corporate Airport Strategy. In her new role, Andrea will oversee strategic development and operational excellence in Northern Europe while shaping the company’s airport strategy globally.
Andrea brings over 20 years of management experience in transport infrastructure and mergers & acquisitions. Most recently, she served as Chief Operating Officer at I-SEC International, where she led operations across multiple subsidiaries. Prior to that, Andrea was Managing Director Commercial and Security at Munich Airport, responsible for developing business units such as IT & digitalization, airport retail, and group security. Her international expertise also includes serving as CEO of Tirana International Airport in Albania, where she managed the airport’s operations and strategic growth.
This appointment aligns with ICTS Europe’s commitment to enhancing its leadership team as part of its strategic development framework. Oren Sapir, CEO of ICTS Europe, sated: “Andrea’s exceptional leadership skills and deep industry expertise make her the perfect fit for this critical role. We are confident that her contribution will strengthen our position in Northern Europe and drive innovation in our corporate airport strategy.”
ICTS Europe looks forward to leveraging Andrea’s expertise to further its mission of delivering innovative and customer-centric security solutions.
ATSG (ICTS Subsidiary in Germany specialized in Passenger service) and Delta Air Lines launch a new partnership in Munich
Marking an exciting new chapter in their collaboration, the agreement covers both Above and Below Wing activities, including terminal and gate passenger handling services, as well as Ramp and support services.
ATSG and Delta Air Lines launch a new partnership in Munich
The ATSG team in Munich has successfully secured a significant contract with Delta Air Lines, marking an exciting new chapter in their collaboration. The agreement covers both Above and Below Wing activities, including terminal and gate passenger handling services, as well as Ramp and support services.
The contract started successfully on March 4, 2025, and the transition process has been seamless. Exceptional feedback from Delta Air Lines highlights the smooth implementation, setting a strong foundation for a long-term partnership.
Francesco Dell Aquila, Station Manager for Munich and Berlin at Delta Air Lines, expressed his excitement regarding the partnership: “As we mark today on our calendar as the day that Delta and ATSG have started their cooperation in Munich, I would like to extend my deepest gratitude for all the work that has been done behind the scenes to ensure that this start was a success and a solid base for the future. Thrilled to be in this partnership and looking forward to our future together, navigating through excellence and, as we like to say, keeping climbing!”
Mesut Mujedini, ICTS’ Operation Manager Germany- Airline Security and Station Manager FRA added; “The ATSG team in Munich has demonstrated exceptional adaptability and efficiency, successfully completing all necessary training and leadership assignments. Ongoing collaboration with Delta Air Lines through regular meetings and performance reviews has reinforced the outstanding quality of our team’s work. We are incredibly proud of their dedication and the seamless execution of this transition.”
Founded in 2019, ATSG Airport Terminal Solutions GmbH is a fully owned subsidiary of ICTS Deutschland, which has been partnering with Delta Air Lines since 1998. Currently, ICTS Deutschland and ATSG provide services at numerous locations across Germany.
ICTS France return to La Rochelle – Île de Ré Airport
Following a six-year hiatus, ICTS France is once again ensuring the safety and security of passengers and staff at the airport.
ICTS France returns to La Rochelle – Île de Ré Airport
ICTS France is proud to announce its return to La Rochelle – Île de Ré Airport, where it has been delivering comprehensive airport security services since February 2025.
Following a six-year hiatus, ICTS France is once again ensuring the safety and security of passengers and staff at the airport. The services fully comply with French civil aviation legislation and European regulations and include central search, staff checkpoint, security patrols, and Hold Baggage Screening (HBS).
To support this new contract, ICTS France has also opened a new office on-site at La Rochelle – Île de Ré Airport and welcomes on board the new team, including 10 agents, 1 manager, and a supervisor.
“This local presence allows us to be more responsive and closely connected to day-to-day operations. Our teams work hard to keep everyone safe and make sure passengers feel supported throughout their journey.
Thank you to La Rochelle – Île de Ré Airport for its continued trust. We’re excited to be back!, said Christophe Miscopein, ICTS France Director of Operations at La Rochelle – Île de Ré Airport.
ICTS Hellas expands aviation security contracts ahead of summer season
ICTS Hellas has significantly expanded its aviation security service contracts, enhancing its presence at key airports across Greece.
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ICTS Hellas expands aviation security contracts ahead of summer season
ICTS Hellas has significantly expanded its aviation security service contracts, enhancing its presence at key airports across Greece. This development marks a promising start to the summer season.
As of April 1st, ICTS Hellas is now providing aviation security services for:
FLYYO at Heraklion and Rhodos Airports
NEOS at Heraklion, Athens, and Rhodos Airports
SKYSERV (Smartwings) at Heraklion Airport
Aegean Airlines at Athens, Heraklion, and Rhodos Airports
Corendon at Heraklion, Athens, and Rhodos Airports
Additionally, ICTS Hellas will support Skyserv Handling Services by providing aviation security services to additional airline clients, including Albastar, Sunclass, and TUI at Heraklion and Rhodos airports.
“This expansion is just the beginning of what is expected to be a busy summer. We are proud to strengthen our partnerships and remain focused on maintaining excellence in security operations while enhancing passenger confidence at Greece’s major airports as air travel demand continues to rise,” said Christos Maniatopoulos, CEO of ICTS Hellas.
ICTS France secures NBA Players' return flight for Delta Air Lines
Our team ensured a smooth and secure operation, conducting pre-check-in profiling at the Peninsula Hotel, overseeing baggage security at Accor Arena, and managing flight security at the Aéroport de Paris VIP Pavilion.
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ICTS France secures NBA Players' return flight for Delta Air Lines
ICTS France was honoured to support Delta Air Lines in securing the return flight of NBA players from Paris. Our team ensured a smooth and secure operation, conducting pre-check-in profiling at the Peninsula Hotel, overseeing baggage security at Accor Arena, and managing flight security at the Aéroport de Paris VIP Pavilion.
As part of the NBA Paris Games 2025, two games were played at Accor Arena, featuring competitive matchups between prominent NBA teams on their international tour.
“We extend our gratitude to our dedicated team for their professionalism and to Delta Air Lines for their continued trust in our services,” said Pascal Bonnaventure, Director of Aviation at ICTS France.
FlyNorse chooses ICTS Deutschland at Berlin Airport
FlyNorse has partnered with ICTS Deutschland to provide security services for its three weekly flights from Berlin to Miami International Airport.
FlyNorse chooses ICTS Deutschland at Berlin Airport
FlyNorse has partnered with ICTS Deutschland to provide security services for its three weekly flights from Berlin to Miami International Airport. Effective from 2 April 2025, ICTS Deutschland will manage access control and aircraft guarding for this seasonal route.
ICTS Deutschland also provides enhanced security services to Delta Air Lines, United Airlines, and Hainan Airlines at Berlin Airport and is very pleased to welcome FlyNorse to its portfolio.
Zip Air Selects ACTS as Catering Security Partner in Houston
ACTS has successfully launched a new catering security operation at George Bush Intercontinental Airport (IAH) to support Zip Air’s expanding service.
Zip Air Selects ACTS as Catering Security Partner in Houston
ACTS has successfully launched a new catering security operation at George Bush Intercontinental Airport (IAH) to support Zip Air’s expanding service. The Tokyo-based low-cost carrier began its Houston-to-Tokyo Narita Airport (NRT) route on March 4, operating three times a week.
ACTS, ICTS Europe’s subsidiary in the U.S, oversees the entire catering process—from kitchen preparation to plane-side delivery—ensuring food safety and secure handling at every stage.
With many years of experience, ACTS currently provides catering security services to 90 customers across 31 locations in the U.S.
COLT Data Centre Services renews security partnership with ICTS Europe Group
COLT Data Centre Services (Colt DCS) has re-selected the ICTS Europe Group as its preferred security provider for its operations in France, Germany, and the UK.
COLT Data Centre Services renews security partnership with ICTS Europe Group
COLT Data Centre Services (Colt DCS) has re-selected the ICTS Europe Group as its preferred security provider for its operations in France, Germany, and the UK. This renewed partnership continues a collaboration that first began in 2019.
Colt DCS offers hyper-scale data centre solutions, specialising in design, construction, and operation across Europe. By extending its relationship with the ICTS Europe Group, the company reinforces its commitment to security excellence in safeguarding critical infrastructure.
"Renewing our partnership with Colt DCS reflects the strong relationship we have developed and the confidence they place in our security solutions," said Boaz Derhy, Vice President Corporate Security Solutions at ICTS Europe. "We look forward to continuing to deliver innovative and effective security measures that support their critical operations."
ICTS’ services are supported by Viridian APP, an all-in-one security operations management solution to streamline staff processes.
ICTS Ireland awarded security contract for SK BIOTEK Ireland
SK Biotek Ireland, an SK pharmteco company and leader in the global pharmaceutical arena has awarded ICTS Ireland its security contract.
ICTS Ireland awarded security contract for SK BIOTEK Ireland
SK Biotek Ireland, an SK pharmteco company and leader in the global pharmaceutical arena has awarded ICTS Ireland its security contract.
Since 1 January 2025, our ICTS Ireland team has been responsible for the provision of 24/7 physical security services at SK BioTek’s manufacturing campus in Swords, Co. Dublin.
Fiona McElroy, Managing Director of ICTS Ireland, expressed her enthusiasm for this collaboration, stating: "This contract is a testament to our relentless drive for excellence in security. We are honoured to partner with SK Biotek Ireland and are fully committed to providing best-in-class security services that not only protect their operations but also contribute to the safety and integrity of the wider pharmaceutical sector."
With this new alliance, ICTS Ireland continues to set the standard for security excellence, ensuring that industry leaders like SK BioTek can operate with confidence and resilience in an ever-evolving global landscape.
AirNav Ireland re-awards its security contract to ICTS Ireland
ICTS Ireland is pleased to have been re-awarded the contract for the provision of critical security management services for AirNav, Ireland’s air navigation service provider.
AirNav Ireland re-awards its security contract to ICTS Ireland
ICTS Ireland is pleased to have been re-awarded the contract for the provision of critical security management services for AirNav, Ireland’s air navigation service provider. ICTS has been delivering advanced security services to AirNav for the past six years, addressing the unique security challenges within the highly regulated and high-risk aviation sector.
AirNav Ireland oversees 451,000 km² of airspace, ensuring the safe and efficient movement of aircraft between Europe and North America. AirNav Ireland's team of over 600 aviation experts handle more than 664,000 flights each year, offering crucial communication and navigation services.
"This contract renewal reflects our strong partnership and commitment to enhancing operational efficiency, safety, and sustainability. We look forward to continuing our work together with AirNav in support of the future of aviation and the wider Irish economy.", said Fiona McElroy, Managing Director of ICTS Ireland.
ICTS Ireland remains committed to operational excellence within the highly regulated and high-risk security sectors.
New contracts for CESG: Igensia Group – Nanterre Campus & Musée Guimet
Two new assignments reflect CESG’s continued growth and trusted expertise across both corporate and cultural sectors.
New contracts for CESG: Igensia Group – Nanterre Campus & Musée Guimet
On January 2, 2025, CESG began two new security contracts. The first was for the new Igensia Group campus in Nanterre, where CESG deployed fire safety officers as part of an expanded partnership.
The second involved taking over security services at the prestigious Musée Guimet in Paris’s 16th arrondissement, in collaboration with Musea, an Armonia brand under the Sofinord group that specializes in cultural site services.
These new assignments reflect CESG’s continued growth and trusted expertise across both corporate and cultural sectors.
ICTS Italy Expands Work with Mediaset
ICTS Italy has started a new contract with Mediaset, the biggest private TV and media company in Italy.
ICTS Italy Expands Work with Mediaset
ICTS Italy has started a new contract with Mediaset, the biggest private TV and media company in Italy. ICTS Italy will now provide security services at several important Mediaset locations, including:
The main campus in Cologno Monzese, where Mediaset’s headquarters and studios are based
The Technological Operation Centre in Segrate
RadioMediaset offices in downtown Milan
ICTS Italy already provided security services for Mediaset in Rome. The company is proud to now support three more key sites.
TECHNOLOGY
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French DGAC certifies Eagle7
We are thrilled to announce that the French DGAC has certified Eagle7 as an official training tool for X-Ray (2D) and 3D screeners in France!
French DGAC certifies Eagle7
We are thrilled to announce that the French DGAC has certified Eagle7 as an official training tool for X-Ray (2D) and 3D screeners in France!
Eagle7 features a comprehensive image library with over 50,000 2D and 5,000 3D real-life images of cabin baggage, hold baggage, airport supplies, and air cargo, including EU-compliant threat types. It is the only fully web-based 3D simulator using authentic images instead of artificially generated ones.
Developed and maintained by e-Lectio, part of the ICTS Europe Group, Eagle7 is a web-based Learning Management System (LMS) that hosts various training modules and an advanced simulator for X-Ray Screeners. The ICTS Europe Group utilises e-Lectio for online staff training, while e-Lectio continues to drive innovative, Regulatior-compliant training solutions for our customers.
Looking back at 2024, we are proud to highlight Eagle7’s global reach and achievements:
Certified by the French DGAC for X-Ray and 3D Screeners’ training
Deployed in 27 countries
18,000+ X-Ray Screeners trained
153,000+ simulator hours completed
24,000+ learners engaged in theoretical e-Learning
1,600+ training events conducted
A huge thank you to our partners and customers for making this possible.
ACTS implements Viridian at Chicago O’Hare International Airport
ACTS Aviation Security Inc., in the US, has gone live with Viridian at Chicago O’Hare International Airport on an international carrier.
ACTS implements Viridian at Chicago O’Hare International Airport
ACTS Aviation Security Inc., in the US, has gone live with Viridian at Chicago O’Hare International Airport on an international carrier. Following a period of development, the ICTS/ACTS teams have adapted to the use of Viridian to apply to the catering security field.
As a catering inspection technology, Viridian is expected to improve the capture and accuracy of compliance forms and record keeping, as well as to significantly increase the amount of compliance and operational data available for analysis. The system also includes checks and confirmations to ensure that every step of each process has been completed to the correct standard.
The compliance benefits of this approach are outlined below:
Less paperwork completion reduces the likelihood of errors in transcribing information, providing a more secure way of transmitting information to those with a security function to perform on the AOA (Truck Seal Verification), and streamlining operational processes and practices.
Provides confirmation and acknowledgement when key steps of the process have been completed, providing a verification of completeness.
Prompts to promote security best-practices, before Agents are able to proceed to the next security stage.
Valuable data is collected at multiple points and used to develop deeper understanding the complex operation in order to identify and correct potential compliance issues in real-time.
The plan is to roll the system out over the coming months to other stations within the ACTS network who operate for this international carrier.
CSR
ICTS in Cyprus Supports World Childhood Cancer Day
On February 15, 2025, ICTS in Cyprus proudly joined the Little Heroes Foundation in raising public awareness about childhood cancer.
ICTS in Cyprus Supports World Childhood Cancer Day
On February 15, 2025, ICTS in Cyprus proudly joined the Little Heroes Foundation in raising public awareness about childhood cancer. As part of the initiative, ICTS staff assisted at the foundation’s kiosk at Larnaca Airport, informing passengers and distributing leaflets to spread awareness.
The Little Heroes Foundation is designated as a non-profit organisation that offers financial assistance and psychological support to families of children battling cancer and leukaemia.
At ICTS Cyprus, helping others isn’t just a responsibility—it’s a core value and an integral part of daily operations. ICTS employees take pride in participating in initiatives that support children and families during difficult times, in addigiton to many other corporate social responsibility activities.
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ICTS Europe Systems
ICTS Europe Systems enhances APM-Flex Software for Delta Air Lines Operations
ICTS Europe Systems has announced an update to its APM Flex software, enhancing its integration with Delta Air Lines operations.
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ICTS Europe Systems enhances APM-Flex Software for Delta Air Lines Operations
ICTS Europe Systems has announced an update to its APM Flex software, enhancing its integration with Delta Air Lines operations. This initiative aims to streamline real-time passenger status updates and improve coordination across security screening systems.
"ICTS Europe Systems is working with Delta Air Lines’ systems to enhance efficiency and integration," said Will Rosie, Chief Technology Officer at ICTS Europe Systems. "Initially, this will focus on APM Flex pushing real-time passenger status changes to Delta Air Lines. In the long term, we aim to establish a seamless exchange of real-time updates between APM Flex and Delta Air Lines systems, ensuring a more flexible and integrated security screening process."
This initiative highlights ICTS Europe Systems' dedication to advancing innovation and enhancing operational efficiency in the aviation and security industries.
ICTS Europe Systems celebrates a year of growth with TravelDoc
ICTS Europe Systems is proud to welcome our newest clients to the TravelDoc family. Their trust highlights our commitment to delivering seamless and secure travel solutions.
ICTS Europe Systems celebrates a year of growth with TravelDoc
As we reflect on 2024, ICTS Europe Systems is proud to welcome our newest clients to the TravelDoc family. Their trust highlights our commitment to delivering seamless and secure travel solutions.
Among our newest partners are Luxair, Condor, Cebu Pacific, Norse Atlantic, Uganda Airlines, Clic, Brittany Ferries, and Great Rail Journeys—bringing our total number of clients to 40.
Looking ahead to 2025, we are excited for continued innovation and growth. Here’s to another successful year!
ICTS Europe Systems showcases expertise at CLIA Europe Cruise Week in Rotterdam, The Netherlands
ICTS Europe Systems participated in CLIA Europe Cruise Week, held in Rotterdam, The Netherlands, from March 12-14.
ICTS Europe Systems showcases expertise at CLIA Europe Cruise Week in Rotterdam, The Netherlands
ICTS Europe Systems participated in CLIA Europe Cruise Week, held in Rotterdam, The Netherlands, from March 12-14. The event brought together senior cruise line leaders, policymakers, business partners, and suppliers to discuss the future of the Cruise Industry.
Over the course of three days, IES engaged in insightful discussions on the evolving needs of the sector, addressing operational challenges faced by both staff and customers. The event provided a valuable platform for networking with industry experts and exploring innovative solutions to enhance customer experience and optimize operational efficiency.
"We had a fantastic few days at CLIA, immersing ourselves in conversations that are shaping the industry's future," said Lucy Cai, Key Account Manager, ICTS Europe Systems, Business Development. "Understanding these challenges firsthand allows us to refine our solutions and better support our partners."
ICTS Europe Systems remains committed to driving innovation in the cruise industry and looks forward to further collaboration with industry leaders.
ICTS Europe Systems hosts 5th Annual TravelDoc User Group meeting in London
ICTS Europe Systems successfully hosted its 5th Annual TravelDoc User Group meeting, providing a valuable platform for customers to connect, exchange insights, and discuss the future of travel technology.
ICTS Europe Systems hosts 5th Annual TravelDoc User Group meeting in London
On March 20, ICTS Europe Systems successfully hosted its 5th Annual TravelDoc User Group meeting, providing a valuable platform for customers to connect, exchange insights, and discuss the future of travel technology.
Attendees participated in meaningful discussions and gained exclusive insights into the latest developments and capabilities of TravelDoc, ICTS Europe Systems' advanced travel compliance solution.
"We are grateful to all our customers who joined us for this important gathering," said Jason Spencer, Commercial Director at ICTS Europe Systems. "Your continued support and engagement help shape the future of travel, and we look forward to welcoming you again next year."
Planning for the next TravelDoc User Group meeting is already underway, promising another opportunity for industry professionals to collaborate and innovate.
PQCT
PQCT Essential Activities in January-March 2025
Some Essential Activities in October-December 2024 from ICTS Europe's Product Quality Control & Training Department.
A New PQCT: QUALITY ASSURANCE, TRAINING & PROFESSIONAL DEVELOPMENT are the three pillars of the PQCT’s mission.
In January 2025 the PQCT embarked on a journey of renewal that will optimise its role in the dynamic security environment. Hence, the “New PQCT” integrates both aviation security and general security, and enhances collaboration with the technology developer ICTS Europe Systems, the training developer e-Lectio, business partners, and other specialised professional entities.
1. PQCT TRAINING, JANUARY-MARCH 2025
“Management, Communication and Leadership,” a three-days event for nine Supervisors in Frankfurt, Germany.
Two five-day Airline Security Supervisor courses held simultaneously in Italy and Spain for nineteen trainees from seven subsidiaries. The courses featured many field exercises during actual operations at the airport and brought together two classes into one learning environment via video conferencing, enabling lectures of prominent guests, for all trainees, simultaneously.
Three specialised security workshops for ICTS staff on the ESA (European Space Agency) contract, focusing the topics of prevention, emergency response, communication, and escalation procedures.
2. APM-FLEX PASSENGER SECURITY GOES 2.0. AND BEYOND
Airline passenger security has evolved significantly in the 21st century, shaped by key events such as the 9/11 terrorist attacks, the 2016 Brussels bombing, and the early years of the Covid-19 pandemic.
ICTS and the PQCT continue to lead in advancing airline passenger security with solutions known as APM, and APM-Flex.
In collaboration with ICTS Europe Systems, the PQCT is currently developing APM-Flex 2.0 for tools, and technologies that will provide a smoother passenger experience for robust security. The summer travel season will show noticeable and tangible improvements.
3. PROFESSIONAL CONTRIBUTIONS AND SUPPORT BY THE PQCT
Targeted Enhancement of Catering Security (TECS) campaign for promoting best practices, stakeholder collaboration, leveraging technology tools and implementing innovative solutions.
ICTS’ European Space Agency (ESA) security in Belgium gained focused attention and support in response to an incident.
High-end watchmaking and Data Centres’ security services provided by CESG, an ICTS subsidiary for general security, were provided with awareness training for customer staff, site audits, and quality controls.
Revision of some aviation security procedures: bedding set inspections, baggage escorting, catering inspections, and APM interviews.
Behaviour Detection Officers (BDO) training module revision.
e-Lectio’s Insider Threat Mitigation CBT training module revision, validation and release authorization.
CWare2, the cyber security CBT training module produced by e-Lectio, has been made available to the ICTS staff, with the support of the PQCT.
10Q”-recurrent training program for General Security staff produced by e-Lectio and improved with the collaboration of the PQCT.
EU Regulation 2015/1998: review, synopsis and recommendations for the development of training on improvised incendiary devices (IID).
International Diamond and Gem Show, Geneva: coordination meetings with the event organizers about the IT and cyber security part; Innovisec, the ICTS cyber security specialists, contribute to this project.
ICTS Europe Compliance questionnaire: PQCT contribution for the questionnaire’s design.
4. QUALITY, ISO CERTIFICATIONS, AUDITS
ISO 14001 environmental management and ISO 27001 information security certification: The PQCT provided support to ICTS Switzerland and ICTS Spain in their respective certification processes.
PQCT inspections were conducted for ICTS operations at the Zurich, Milan, and Madrid airports
Headquarters of the European Space Agency (ESA) in Paris, and an ESA site in Belgium: inspections of the security operations.
5. PQCT & COMPLIANCE CIRCULARS
01.2025 Bulletin: The New Orleans New Year Attack
02.2025 Bulletin: The Targeted Enhancement of Catering Security (TECS)
03.2025 Notification: Security Agent Injured in Jet Bridge Accident
04.2025 Bulletin: The 9th Anniversary of the Terrorist Attacks in Brussels
05.2025 Notification: New AA Limited Contact Training Program
01.2025 Compliance Directive: Compliance and Risk Management Survey
PQCT courses are professional and motivational highlights in the careers of ICTS employees
In the pictures: Supervisor Course Certificate of Accomplishment and the Supervisors’ lapel pin.
PQCT Essential Activities in January-March 2025
Exhibitions & Sponsorships
ICTS Hellas gold sponsor at the 12th Security Project
ICTS Hellas proudly served as a Gold Sponsor for the 12th Security Project, held on March 14, 2025, at the Divani Caravel Hotel in Athens, Greece.
ICTS Hellas gold sponsor at the 12th Security Project
ICTS Hellas proudly served as a Gold Sponsor for the 12th Security Project, held on March 14, 2025, at the Divani Caravel Hotel in Athens, Greece.
The event focused on a holistic approach to security and safety, emphasising both technological advancements and the critical role of the 'human factors'.
This year, it was held alongside the 1st Fire & Security Forum, which addressed important topics like fire safety and workplace protection.
The event provided a key forum for the security sector in Greece to gather and allowed ICTS Hellas to showcase its expertise and team professionalism, highlighting how the company takes security to the next level. Their booth attracted many visitors and allowed them to connect with Industry leaders while showcasing their wide range of services.
"We sincerely congratulate the organisers for hosting such a successful event, and we look forward to continuing our engagement in future editions of this invaluable industry gathering,” said Mr. Stelios Chrysomallos, CEO of ICTS Hellas.
Awards
American Airlines at Dublin Airport wins Customer Cup for the second quarter in a row
Congratulations to American Airlines on their outstanding achievement – winning the Q4 Customer Cup for the second quarter in a row!
American Airlines at Dublin Airport wins Customer Cup for the second quarter in a row
Brian Kelly, Station Manager at Dublin Airport writes, “Huge congratulations to American Airlines on their outstanding achievement – winning the Q4 Customer Cup for the second quarter in a row!
This remarkable feat is a testament to their dedication to providing exceptional customer service, on time departures, Baggage experience (low number of mishandled bags), Customer feedback and overall Airport experience. We at ICTS are incredibly proud to have played a part in this success.
The success of American Airlines is a direct result of the collaborative partnership between our organisations. ICTS' unwavering commitment to providing the highest safety and security standards has been instrumental in ensuring smooth and efficient operations for American Airlines and other clients. Our team's dedication, commitment, and hard work are the cornerstones of our success.
We extend our sincere appreciation to the entire ICTS team for their tireless efforts. Their dedication to excellence, commitment to our clients, and hard work are truly inspiring. The attached pictures showcase just a glimpse of ICTS daily contributions.”
Frankfurt Airport wins Delta Air Lines’ International Station of the Year 2024 Award
We are thrilled to announce that Frankfurt Airport (FRA) has been named Delta Air Lines’ International Station of the Year (SOTY) 2024!
Frankfurt Airport wins Delta Air Lines’ International Station of the Year 2024 Award
We are thrilled to announce that Frankfurt Airport (FRA) has been named Delta Air Lines’ International Station of the Year (SOTY) 2024!
This prestigious award recognises the top-performing domestic and international stations that have achieved the highest overall performance scores in their respective categories.
Heba Brockman, Station Manager- Frankfurt, Delta Air Lines, expressed appreciation for the ICTS team’s dedication and hard work: "Please extend our gratitude and thanks to the team for helping us achieve this prestigious award. We are very proud of what the team has accomplished and look forward to our continued success and teamwork."
Mesut Mujedini, Operation Manager Germany- Airline Security and Station Manager FRA at ICTS Deutschland also shared their excitement: "This award is a true reflection of the commitment and professionalism of our team. Their dedication to excellence in security and service plays a vital role in FRA’s success. I couldn’t be prouder of what we’ve achieved together."
Congratulations to all involved!
ICTS UK: British Safety Council International Safety Award Merit Winner
ICTS UK is delighted to have won a Merit at the British Safety Council International Safety Awards which demonstrate ICTS’ commitment to health, safety, and wellbeing throughout 2024.
ICTS UK: British Safety Council International Safety Award Merit Winner
ICTS UK is delighted to have won a Merit at the British Safety Council International Safety Awards. These Awards demonstrate ICTS’ commitment to health, safety, and wellbeing throughout 2024.
ICTS UK is one of 371 organisations to win a Merit in the International Safety Awards 2025. Now in their 67th year, the International Safety Awards recognise and celebrate organisations from around the world which have demonstrated to the satisfaction of the scheme’s independent judges their commitment to preventing workplace injuries and work-related ill health during the previous calendar year. The awards also acknowledge organisations that have shown commitment to wellbeing and mental health at work.
Mike Robinson, Chief Executive of British Safety Council, congratulated ICTS UK on their success in winning an International Safety Award 2025 with a Merit: “Our winners have clearly made substantial and ongoing efforts to protect and improve the health, safety and wellbeing of everyone in their organisations.
All the winners, and those who were shortlisted, have gone the extra mile in terms of dedicating additional time, resources and commitment to ensuring their work, teams and workplaces remained healthy and safe during 2024.
Our heartfelt congratulations to ICTS UK. All of those working at ICTS UK should be enormously proud of their achievement.”
Jayne Thorpe-Negbi, Executive Director – HR & Compliance, added, “Winning this prestigious award showcases our dedication to creating a safe and healthy workplace for all across our multiple sites of operation up and down the country.”
Learn more about the British Safety Council here.
ICTS UK Infologue UK
ICTS UK is pleased to announce that we have advanced in the Infologue UK Top 100 Security Companies rankings – we are currently placed in 7th position, having moved up one spot from 2023.
ICTS UK Infologue UK
ICTS UK is pleased to announce that we have advanced in the Infologue UK Top 100 Security Companies rankings – we are currently placed in 7th position, having moved up one spot from 2023. This achievement highlights our ongoing commitment to delivering high-quality security services, employing advanced technology and maintaining exceptional client support.
Our success reflects the trust our valued clients place in us and the dedication of our professional teams. We extend our sincere gratitude to all who have contributed to this milestone. Together, we continue to set new standards in the security industry.
The ACTS Team at Denver receives Excellent Quarterly Review
The ACTS Airport Security Team at Denver International Airport (DEN) has once again received an Excellent Quarterly Review from the Denver Airport Security Team.
The ACTS Team at Denver receives Excellent Quarterly Review
The ACTS Airport Security Team at Denver International Airport (DEN) has once again received an Excellent Quarterly Review from the Denver Airport Security Team.
This acknowledgment recognised the team's dedication to provide top level security services and guarantying a seamless and secure experience for the thousands of passengers passing through DEN daily.
To celebrate this achievement, DEN recognised the hard work and commitment of the ACTS team with a special lunch and appreciation event.
Congratulations to the ACTS team at DEN on their outstanding performance!
Activities
CESG Relocates Headquarters
CESG is excited to announce its move to a new office location at:
2 rue du Capitaine Scott
75015 Paris, France
CESG Relocates Headquarters
CESG is excited to announce its move to a new office location at:
2 rue du Capitaine Scott
75015 Paris, France
Please note that our telephone numbers and email addresses remain unchanged.
This relocation goes beyond just a new address—our new environment enhances the synergy between our teams and the broader group, marking an important step in our ongoing growth.
With this move, we continue to reaffirm our commitment to excellence and safety—core values that drive our operations and ambitions.
We look forward to welcoming our partners, clients, and collaborators to our new premises soon!
Commendations
January 7-11, 2025, Customs Officer – Department of Customs, Paphos Airport, Greece; “With this letter, I would like to extend my gratitude, on behalf of the Customs Department, to Mr. Panagiotis E. And Nikos F., employees of ICTS, who, in the course of their duties on January 7 & 11, 2025, demonstrated exceptional diligence and successfully detected prohibited items in the luggage of three departing passengers. Please convey my congratulations on their achievement.
Additionally, we would like to express our sincere appreciation to you and your entire staff for the professionalism you consistently demonstrate in the execution of your duties. We look forward to more successes in the future.”
February 9, 2025, following the discovery of two knives by the ICTS cabin search team during separate aircraft searches on different days in Marrakesh (RAK), the Senior Manager of United Airlines wrote: “I want to reiterate the excellent work performed by the RAK cabin search team. These items were well hidden but still found by the team.”
February 13, 2025, Area Manager, Security - Northern Europe, American Airlines; “The Newrest visit on 13th Feb in AMS to observe the AA203 catering security operation went very well. Both agents assigned (Angelique & Ricky) demonstrated both thorough and methodical searches of all items, as well as, Mo, Dion & Jan all performed very well with their oversight, coordination, focus, attention to detail and general supervision of the agents and operation. Newrest staff worked closely with our team and were responsive to any issues or challenges which occurred throughout the morning's operation until the trucks were sealed and ready to depart. Please convey my sincere gratitude and acknowledgment for a job very well done…”
February 13, 2025, Security Leads’ Team, Paris CDG, American Airlines; “On behalf of American Airlines, we would like to thank Ms. A. for her efficiency and professionalism. We had a difficult day with the delay and subsequent cancellation of flight AA755. Ms. A was able to respond to our needs quickly while communicating remarkably. Her responsiveness greatly facilitated our operations. Thank you again.”
14 February, 2025, Security Leads’ Team, Paris CDG, American Airlines; “The entire American team would like to warmly thank the agents of flight AA755. Practicing your job in the current cold and wind is not easy, and even less so when it lasts for endless hours. Yesterday was a long day, with the delay and the cancellation of the flight, and we send a big thank you to F., K., M., and especially S. who accompanied us as much as possible despite the circumstances. Your dedication has not gone unnoticed, and we sincerely thank you.”
February 25, 2025, Operations Service Manager ACS AW – CDG, France
Delta Air Lines; “I personally wanted to thank the assistance of two of your agents present on DL263 today, for two different reasons:
• Agent Diana, who had excellent reflexes to quickly call the SSIAP (health and safety services) for one of our customers (departing on DL229), who felt unwell at the boarding gate, requiring her to be taken to the medical service.
• Agent Sabrina who took the time to speak to and reassure one of our flight assistance customers, a particularly elderly woman who only spoke Kabyle, with whom we had previously had great difficulty communicating.
Congratulations on their investment in our passengers, whether to ensure their safety or simply their customer experience. These efforts are noted and greatly appreciated.”
March 3, 2025, Station Manager – Ground Operations CDG, Air Mauritius (original note in French); “I wanted to thank you directly for allowing us to carry out our operations despite the delays, cancellations, and changes following the passage of Cyclone Garance. Good job.”
March 21, 2025, Delta Air Lines’ Management at Athens Airport recognized ICTS Hellas’ Security Agent at Athens Airport, Mr. P.K. for his exceptional safety awareness during operations on 21st March 2025. Congratulations to P.K. on his outstanding service provision.
March 26, 2025, following is a note received from the Regional Director Airports of British Airways to the ACTS team in Dulles, Virgina (IAD), USA; “Further to our conversation today, please pass on my thanks to your team members deployed to check the catering on my flights Friday night. They did a great job, and I am so grateful and appreciative of them for a job well done under long, unsocial able hours.”